Over 60 Manitowoc Crane Care dealers throughout Europe, Middle East and Africa met recently for a three day conference in Wilhelmshaven, Germany to discuss the company’s latest customer service initiatives for its Grove mobile crane range. The conference was also attended by more than 40 Manitowoc Crane Care employees from all around the world.
The areas discussed included its repair and refurbishment division, parts ordering, logistics, training and updates to control systems. Following on from the success of last year’s initiative to create a nationwide rebuild service network throughout America, discussions were held to create a similar network for the Europe, Africa and Middle East region.
Jean-Jacques Habib, project manager on Manitowoc’s CraneSTAR monitoring system, stressed the importance of the system which offers customers the ability to review vital information of a crane’s performance from any internet-connected device. The system is now being fitted to new cranes and provides coverage worldwide.
Eric Pommier, vice president of Manitowoc Crane Care for Europe, Africa and the Middle East, said: “We offer customer support directly through Manitowoc Crane Care and through our accredited dealers, who represent us in parts, service and maintenance. To ensure we provide the highest levels of support to Manitowoc crane users, it is vital that our staff and dealers communicate often. That way, dealers can keep up to date with all the services and resources we have available to them.”
Bob Hund, executive vice president of Manitowoc Crane Care, added: “Manitowoc Crane Care is the fastest-growing operation inside Manitowoc Cranes. That growth comes in two ways. First is geographical growth, as we develop our services in an increasing number of countries and strengthen them in well-established markets. The second area of growth is in services, as we introduce new and better ways of supporting our customers.”